In our tons of of generative AI engagements with shoppers around the globe, enterprises are attempting to stability huge worth creation with threat mitigation—and so they face a scarcity of the required “AI for enterprise” expertise. Half of CEOs report they’re already integrating generative AI into services and products, and 43% say they’re utilizing generative AI to tell strategic selections, in line with a latest IBM Institute for Business Value (IBV) CEO study. But greater than half of CEOs are involved in regards to the safety of information, and 48% fear about bias or knowledge accuracy.
Enterprise leaders are searching for a trusted accomplice who:
- Understands the actual wants of the enterprise, with hands-on expertise serving to shoppers throughout industries scale AI and ship actual enterprise worth
- Can ship any AI mannequin, on any cloud, anyplace—and brings a powerful viewpoint about which platform, mannequin and deployment choice is finest suited for his or her wants
- Takes a human-centric, principled approach—with shoppers and internally—placing principles for trust and transparency on the coronary heart of the whole lot
Our shoppers additionally acknowledge the worth of consultants with the within observe on IBM watsonx, the enterprise-ready AI and knowledge platform constructed to allow enterprises to scale and speed up the affect of probably the most superior AI with trusted knowledge. Whereas watsonx began rolling out in July, it has already reworked the fan expertise for IBM shoppers together with the Masters and Wimbledon.
IBM Consulting’s watsonx follow brings experience within the generative AI expertise stack, in addition to area and business expertise that may assist speed up shoppers’ enterprise transformations. In the identical manner that we established our profitable Hybrid Cloud companies enterprise constructed on the Pink Hat® OpenShift® platform, IBM Consulting intends to be the main consulting companies supplier for watsonx.
Fixing enterprise issues with watsonx
IBM has recognized three of probably the most high-impact use instances for generative AI that actually matter for enterprise on this second—expertise, customer support and utility modernization—and we’re already at work serving to shoppers get outcomes with watsonx.
AI for HR and expertise
HR leaders are going through huge challenges, from the worldwide expertise hole to labor shortages to evolving worker expectations of their employers. They’re seeing the potential of AI to assist dramatically throughout the HR lifecycle—recruiting, retaining and growing the talents and expertise each group must successfully compete within the new AI period. 41% of executives report their group is already utilizing generative AI in HR, in line with latest IBM IBV analysis*.
IBM Consulting brings collectively deep HR, business and expertise experience with our AI for enterprise options, Watson Orchestrate and watsonx, and an open ecosystem of companions. Watson Orchestrate might help automate and improve the acquisition lifecycle from a single person interface that integrates with purposes throughout our accomplice ecosystem. Watsonx amplifies the affect of AI all through HR workflows, whereas guaranteeing accountable AI use to fulfill the best moral, privateness and regulatory necessities. And IBM is already making use of this strategy internally with IBM HR.
AI for customer support
The enterprise leaders who handle gross sales, customer support and advertising want to fulfill more and more excessive buyer expectations for customized and interesting experiences. Many leaders are beginning to acknowledge that in all places you might have AI, it’s best to mix it with an incredible expertise—and in all places you might have experiences, you could energy and personalize them with AI. A latest examine by Stanford and MIT Sloane discovered that entry to AI elevated customer support agent productiveness, notably amongst brokers with the least expertise and expertise.
IBM Consulting focuses on end-to-end service transformations for buyer and subject service operations. Leveraging watsonx.ai, we practice and fine-tune basis fashions utilizing firm and customer-specific knowledge, offering AI-driven insights for well timed buyer engagement and guided recommendation. With Watson Assistant, Watson Orchestrate, and Discovery, organizations can effectively deal with buyer queries, combine with name heart expertise, and adapt to most popular platforms. A 2023 Forrester Consulting Complete Financial Impression™ study, commissioned by IBM, confirmed an ROI of 370% over three years with IBM Watson Assistant. IBM Consulting is already at work with shoppers reminiscent of Bouygues Telecom, which has been working with IBM Consulting to remodel its name heart operations with enterprise-ready generative AI capabilities.
AI for utility modernization
CIOs and CTOs are wanting throughout an extremely complicated IT panorama, with technical debt and ageing purposes, siloed expertise, excessive price of cloud adoption, safety issues and extra. Our shoppers are eager to faucet AI to construct or refactor purposes, deal with expertise gaps and cut back mundane, tedious duties so workers members and groups can work extra effectively. AI might help handle these challenges, enhance productiveness and scale rapidly with decreased prices by way of code conversion, code technology, transformation planning and information administration.
IBM Consulting has a historical past of co-creating hybrid cloud methods, fueling a deep understanding of easy methods to modernize purposes on hybrid cloud, handle hybrid cloud journeys with decreased threat and predictable outcomes, and function IT autonomously with the assistance of AI. With the Pink Hat Ansible Lightspeed with IBM Watson Code Assistant providing, enterprise leaders can drive the adoption of constant and correct generative-AI-driven IT automation all through their group. Utilizing the IBM watsonx.ai basis fashions, Watson Code Assistant will enhance developer effectivity by suggesting code based mostly on pure language enter, simplifying the event of hybrid cloud code for IT professionals and enabling these skilled in writing automation code to work much more effectively.
IBM Consulting is proud to be the one consulting group at scale inside a expertise firm, at a time when expertise is essential for all transformations. Our staff is backed by the technical depth and leading edge capabilities of IBM Software program and IBM Analysis. We’re honored to assist our shoppers seize this thrilling second and produce the total energy of IBM’s enterprise-ready watsonx expertise to bear on our shoppers’ most urgent enterprise challenges.
Learn more about IBM Consulting and watsonx
* IBM Institute for Enterprise Worth 2023 pulse survey of 100 CIOs and CTOs, unpublished knowledge
